Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") applies to all purchases made through the SilverTriverse website and super-app, including but not limited to Digital Items (Film Collectible Units, Silver Coins), membership or Club tiers, subscriptions, and any physical or digital-physical hybrid goods offered through the Marketplace. This Policy should be read together with our Terms of Service.

Because Digital Items are unique, non-fungible, or minted/allocated to your account at the point of purchase, and because their value may be affected by the timing of the transaction, all sales of Digital Items are final and non-refundable once the transaction has been confirmed and the item has been credited to your account, except as expressly set out in Section 4 below.

Membership and Club subscription fees are billed in advance for the applicable period (monthly, annual, or otherwise disclosed at checkout) and are non-refundable for any partial period, except where required by applicable consumer protection law.

You may cancel a recurring subscription at any time; cancellation will take effect at the end of the current billing period, and you will retain access to paid features until that date. We do not provide prorated refunds for early cancellation.

Notwithstanding Sections 2 and 3, you may be eligible for a full or partial refund where:

• You were charged more than once for the same transaction due to a technical or processing error (duplicate charge).
• A transaction was made without your authorization and you notify us within seven (7) days of the charge appearing on your statement.
• We failed to deliver the purchased Digital Item, feature, or service due to a verified technical fault on our end, and the fault was not resolved within a reasonable period.
• Applicable consumer protection law in your jurisdiction mandates a refund right that cannot be waived by agreement.

1. Email contact@silvertriverse.com within thirty (30) days of the transaction date, using the subject line "Refund Request," and include your registered email address, the transaction reference or receipt, and a description of the issue.
2. We will acknowledge your request within five (5) business days and may request additional information to verify the transaction.
3. Where a refund is approved, we will process it to the original payment method within fourteen (14) business days of approval, subject to processing times of the relevant payment provider or bank.

• Digital Items that have been transferred, listed, gifted, or resold to another account or party.
• Winning bids on completed auctions where the item has already been delivered or credited.
• Physical or physical-hybrid goods that have entered production, been personalized, or been shipped, except where defective or materially not as described.
• Any fee explicitly disclosed as non-refundable at the time of purchase.

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us to resolve the issue, we reserve the right to suspend your account pending investigation and to recover any costs associated with fraudulent or unsubstantiated chargebacks, to the extent permitted by law.

All refund and cancellation requests should be directed to contact@silvertriverse.com. For payment-related inquiries specifically, you may also note "Billing" in your subject line to help us route your request efficiently.